Privacy Policy

We at ACTIVE COMPUTERS UK LIMITED (“we,” “us,” or “the Company”) care about your privacy. This policy explains how we collect, use, and protect your personal data when you use our services or purchase our products. We follow the UK General Data Protection Regulation (UK GDPR) to make sure your information is safe.

1. The Data We Collect

We only collect information we truly need to provide our services and manage our business with you.

Type of Data	Examples	Why We Collect It
Identity Data	Name, title, company name (if applicable)	To identify you and provide our services
Contact Data	Billing/delivery address, email, phone number	To schedule appointments, update you, and process payments
Financial Data	Payment card details (processed securely by third parties), bank account info for invoices	To complete transactions safely
Technical/Service Data	Details of your computer issue, operating system, repair history	To diagnose and repair your equipment and track warranties
Marketing Data	Your preferences for receiving offers

2. How We Use Your Data

Contractual Necessity: To carry out the services we provide (like repairing your device or delivering products).
Legitimate Interests: To manage our business responsibly, prevent fraud, and keep records.
Legal Obligation: To meet legal requirements such as taxes and accounting.
Consent: When you’ve agreed to receive marketing or other specific communications.

3. Keeping Your Data Safe & Who We Share It With

Storage & Security

We use robust security measures to keep your data safe. We don’t store your personal files unless necessary for a repair, and if we do, we handle them carefully—following strict protocols. (Remember to back up your data before a repair, as outlined in our T&Cs.)

Sharing Your Data

We never sell your data. We may share it only with:

Trusted Service Providers: Like payment processors and courier companies, when needed to fulfill your order.
Professional Advisers: Lawyers, accountants, and insurers.
Legal/Regulatory Bodies: When we’re required by law (e.g., tax authorities).

4. Your Rights

Under UK GDPR, you have rights over your personal information:

Access: Ask for a copy of the data we hold about you.
Correction: Ask us to update any inaccurate or incomplete data.
Deletion (‘Right to be Forgotten’): Request removal of data if there’s no good reason for us to keep it.
Object: Object to our use of your data when we rely on legitimate interests.

To use any of these rights, just contact us using the details below.

5. Contact Us

If you have any questions about your data or this policy, we’re happy to help: